Privacy Policy for Telnetwerk

Last Updated: March 31, 2025

At Telnetwerk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website (telnetwerk.com), use our services, or interact with us. By using our website or services, you agree to the practices described in this policy. If you have any questions, we’re here to help—just reach out to us using the contact details below.

1. Who We Are

Telnetwerk is a provider of business phone, PBX, and VoIP solutions, proudly based in Liberty, NY, and serving customers across the United States. We help small and large businesses communicate better with cloud-based and hybrid phone systems tailored to their needs.

2. Information We Collect

We collect information to provide our services, improve your experience, and communicate with you. Here’s what we may collect:

• Information You Provide Directly: When you fill out our “Get a Quote” form, contact us, or sign up for our services, we may collect:
  • Name
  • Email address
  • Phone number
  • Company name and details (e.g., number of employees, industry)
  • Any other information you choose to share (e.g., in messages or inquiries)
• Automatically Collected Information: When you visit our website, we may collect:
  • IP address
  • Browser type and device information
  • Pages visited and time spent on our site
  • Cookies and similar technologies (e.g., for analytics or to improve site functionality)
• Information from Third Parties: If you interact with us through third-party platforms (e.g., social media, CRM integrations), we may collect information like your username or profile details, depending on the platform’s privacy settings.

3. How We Use Your Information

We use your information to provide and improve our services, communicate with you, and ensure a smooth experience. Specifically, we may use your data to:

• Respond to your inquiries and provide quotes for our VoIP/PBX solutions.
• Set up, manage, and support your phone system services.
• Send you updates, promotions, or newsletters (you can opt out at any time).
• Analyze website usage to improve our site and services (e.g., using tools like Google Analytics).
• Comply with legal obligations or protect our rights (e.g., in case of a dispute).

4. How We Share Your Information

We don’t sell your personal information, but we may share it in the following cases:

• With Service Providers: We work with trusted partners to help us deliver our services, such as hosting providers, CRM tools, or payment processors. These partners are required to protect your data and only use it for the purposes we specify.
• For Legal Reasons: We may share your information if required by law, such as to comply with a subpoena, court order, or other legal process.
• Business Transfers: If Telnetwerk is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, but we’ll notify you of any changes in how your data is handled.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us understand how you use our site, remember your preferences, and deliver relevant content. You can manage your cookie preferences through your browser settings, but disabling cookies may affect how our site functions.

6. How We Protect Your Information

We take your privacy seriously and use reasonable measures to protect your data, including:

• Encryption for data transmission (e.g., SSL for website forms).
• Secure storage practices for customer information.
• Access controls to limit who can view your data within our team.

While we strive to keep your information safe, no system is 100% secure, so we cannot guarantee absolute security.

7. Your Rights and Choices

You have rights over your personal information, and we’re here to help you exercise them:

• Access and Update: You can request access to the personal data we hold about you or ask to update it.
• Delete: You can request that we delete your data, subject to legal requirements (e.g., we may need to retain some data for tax purposes).
• Opt-Out: You can opt out of marketing emails by clicking the “unsubscribe” link in any email we send.
• Cookies: You can manage cookie preferences through your browser.

If you’re in California, under the CCPA, you have the right to know what data we collect, request deletion, and opt out of the sale of your data (note: we don’t sell your data). If you’re in the EU, under the GDPR, you have additional rights, such as the right to data portability and to withdraw consent. To exercise your rights, contact us using the details below.

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that we’ve collected data from a child under 13 without parental consent, we’ll delete it promptly.

9. International Data Transfers

Telnetwerk is based in the USA, and your data will be stored and processed in the United States. If you’re outside the USA, your data may be transferred to the USA, where privacy laws may differ from those in your country. By using our services, you consent to this transfer.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., social media platforms or partner websites). We’re not responsible for their privacy practices, so we encourage you to review their policies before sharing your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We’ll post the updated policy on this page with a new “Last Updated” date. If we make significant changes, we’ll notify you via email or a notice on our website.

12. Contact Us

We’re here to help with any questions or concerns about your privacy. You can reach us at:

• Email: support@telnetworkus.com
• Phone: 1(845) 405-0280
• Mail: Telnetwerk, 1619 NY-52, Liberty, NY 12754, USA

Thank you for trusting Telnetwerk with your communication needs. We’re committed to keeping your information safe and secure!

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